Terms and Conditions

Website Terms and Conditions

Welcome to our website!

These terms and conditions outline the rules and regulations for the use of our company’s website..

By accessing this website, we assume you accept these terms and conditions. Do not continue to use this website if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person using this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United Kingdom of Great Britain. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing this website, you agreed to use cookies in agreement with our company’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, this company and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this from this website for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from this website
  • Sell, rent or sub-license material from this website
  • Reproduce, duplicate or copy material from this website
  • Redistribute content from this website

This Agreement shall begin on the date hereof.

Hyperlinking to our Content

The following organisations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organisations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organisations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organisations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of this company; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to this company. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of this company’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Your Privacy

Please read our Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Spa Terms and Conditions

Appointments

If a booked treatment is cancelled without notice or changed on arrival, the full cost of the booked treatment must be paid. In the event that your therapist or stylist is not available to carry out your appointment, through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist or stylist if available. In the unusual instance where we may need to cancel your booking, we will endeavor to contact you by telephone and/or email.

Spa Package Bookings

Tranquil Spa may require a full payment for spa packages booking placed 7 days or less before the appointment and 50% deposit if booking placed more than 7 days before the appointment.

Tranquil Spa rmay equire 50% deposit for single spa treatment, Cancellation require a 48 hours notice before the appointment and the deposit will be refunded.

Payment

We accept all major credit/debit cards and cash.

Cancellation Policy

We would ask clients to provide, where possible, at least 48 hours notice if they need to change or cancel an appointment. Cancellations can be made by telephoning the spa during opening hours on the relevant spa telephone number. If you are cancelling out of spa hours you may cancel by emailing your spa. We would like to advise you that in booking an appointment, that you are reserving a therapist or hair stylist in advance. Our cancellation policy is designed as part compensation for our highly trained and dedicated therapists and hair stylists, who rely on a busy schedule for a rewarding career.

Clients will be charged for the time reserved regardless for the reasons of cancelling. If we have sufficient notice of cancellation we can open up the appointment to awaiting clients. For cancellation of Wedding Packages, Proms Parties, Spa packages and block appointments we would ask clients to provide the salon with at least 7 days notice of cancellation. The management reserves the right to use their discretion in exceptional circumstances in regard to the above. Where a client requires extensive and lengthy technical services an estimated 50% non-refundable deposit will be required at the time of reserving the appointment.

Cancellations due to COVID-19, Tranquil Spa will stick to cancellation policy unless we receive a valid positive PCR test.

Your Health

Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, had a cancer or have any other health worries, are advised to check with their GP before booking a treatment. When you arrive for your first treatment you will be asked to complete a registration document to highlight with the therapist or hair stylist any health issues you may have.

For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor to say that you are able to receive the specific treatment you want to have in the Spa.

Products

Products used in the spa are highly concentrated, so very little is needed to obtain maximum results. If you wish to purchase any of the products please discuss this with, and direct your queries to the therapist or stylist. They will also provide on how to use the product(s). We recommend that if you have any queries please call us and we will be happy to discuss them or go over the procedure again.

Allergy Testing

If you have any allergies prior to your appointment please inform us at the time of booking. Please note that clients booking hair colour treatment will be asked to attend the salon for testing 24 hours before their first appointment.

Vouchers

Tranquil Spa downloadable vouchers (purchased via this website) or card Vouchers (purchased at the spa) are non refundable due to time and cost of processing them. We except Treatwell Vouchers. Please inform us at the time of booking. Tranquil Spa gift Vouchers are valid for 12 months form the date of purchase.

Gifts to Staff from Clients

Whilst appreciative of the gesture, staff are unable to accept gifts from clients and are required to refuse any such gifts. A cash thank you following a treatment is between the client and the member of staff.

Offers

Offers on the website and our Facebook page are for a definitive period ONLY. Once the offer period has ended the treatment reverts to its normal price.

Complaints

Tranquil Spa endeavors to treat all its clients appropriately and fairly. If however you are unhappy with a treatment or service you are entitled to lodge a complaint. In the first instance if you have a grievance you must make the Spa Manager aware of your complaint so that they can deal with it appropriately on the day. If you do not make us aware on the day of the complaint you may be required to attend additional appointment to resolve the issue up to 10 days or provide evidence. As we may need to speak with a therapist regarding a complaint we aim to resolve all complaints within 5 working days not including weekends. We will not refund payments for treatments without following our complaints procedure. We require notice of a compliant with pictures via email within 24 hours of your visit/treatment. The final decision on any refund will be with the consent of The General Manager.